Privacy Policy

At Deerfoot Casino, we are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect your data when you interact with our hotel, casino, and entertainment complex.

Collection of Personal Information

We may collect personally identifiable information from you through various means, including:

• Online forms on our website
• Registration for rewards programs or special offers
• In-person interactions at the hotel, casino, or restaurants
• Phone calls or emails to our customer service team

This information may include your name, address, contact details (phone number and email), date of birth, and other demographic data.

Use of Personal Information

We use collected personal information for various purposes:

• To provide you with access to the hotel, casino, and entertainment facilities
• To offer personalized promotions, rewards, or offers tailored to your preferences
• To communicate with you regarding events, news, or updates related to our services
• To process payments, manage accounts, and resolve disputes

Protection of Personal Information

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption using secure sockets layer (SSL) technology for online transactions
• Limited access to sensitive information through authorized personnel only
• Regular software updates, backups, and system maintenance

Sharing of Personal Information

We may share some of the collected personal data with our trusted third-party service providers who assist us in delivering our services. These partners are:

• Financial institutions for payment processing
• Marketing agencies for targeted campaigns
• Service providers for database management or technology support

Your personal information will not be shared without your explicit consent, except where required by law or necessary to provide a requested service.

Children's Privacy

Our online platforms and services are designed for adults only. Children under the age of 18 are prohibited from accessing our website or participating in gaming activities at the casino.

International Data Transfer

In some cases, we may transfer your personal data outside of Canada to countries with varying levels of privacy protection. We ensure that any international transfers comply with applicable laws and regulations.

Data Retention Policy

We will retain your personal information for as long as necessary to fulfill a specific purpose or comply with regulatory requirements. After this period, we will securely delete or anonymize the data according to our retention schedules.

Your Rights and Responsibilities

As a Deerfoot Casino guest, you have certain rights regarding your personal data:

• To request access to information collected about you
• To correct any inaccuracies in your records
• To object to direct marketing communications
• To withdraw consent for specific uses of your data

We reserve the right to modify this privacy policy at any time without prior notice. Any changes will be effective immediately upon publication.

Compliance and Reporting

Deerfoot Casino is committed to adhering to relevant laws, regulations, and standards governing personal data protection. In case of a breach or unauthorized disclosure of your personal information, we will report the incident within 72 hours as required by applicable laws.

By using our services or providing us with personal information, you acknowledge that you have read and understood this privacy policy and agree to comply with its terms.